Roll99 Terms and Conditions – Complete Guide for All Malaysian Players

These Terms and Conditions govern all aspects of your use of the roll99 platform, including access to the website, mobile app, games, promotions, and any related services offered by roll99. This document is a legally binding agreement that takes effect as soon as you complete the account registration process or use any part of the roll99 platform.

Roll99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. The latest version of the Terms and Conditions is always available on the official roll99 website. It is the player's responsibility to review this document periodically to stay informed of the current applicable terms.

If you do not agree with any part of these Terms and Conditions, you are required to immediately stop using the roll99 platform and contact our customer support team to close your account.

To register an account at roll99, you must meet all of the following eligibility requirements without exception:

• Must be at least 18 years old at the date of registration
• Possess full legal capacity to enter into a binding agreement
• Do not reside in a region or country where online betting is legally prohibited
• Registering voluntarily of your own accord and not under duress from any party
• Have never held a roll99 account that was previously closed, suspended, or banned

Each player is only permitted to own one active account only at roll99. Multiple account ownership by the same individual — whether using different names, email addresses, phone numbers, IP addresses, or payment methods — is strictly prohibited. roll99 reserves the right to merge or close all duplicate accounts and forfeit any associated winnings or fund balances.

All information provided during registration must be truthful, accurate, and complete. Providing false information, including name, date of birth, or payment details, is a serious violation that may result in immediate account termination without any compensation.

Roll99 supports a range of safe and convenient deposit methods for Malaysian players, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All deposit transactions are processed through payment channels encrypted with 256-bit SSL technology.

Important deposit-related information you should know:

• The minimum deposit amount is RM10 unless otherwise stated in specific promotional terms
• Deposits may only be made using a payment method registered in the player's own name — using another person's account is strictly prohibited
• Roll99 does not charge any deposit processing fees, though payment providers may impose their own charges
• Successfully deposited funds will be credited to your account within seconds to a few minutes, depending on the method used
• If a deposit has not been credited within 30 minutes, please contact roll99 customer support with proof of the transaction

Roll99 reserves the right to limit, suspend, or reject any deposit suspected of being linked to fraudulent activity, money laundering, or unlawful sources of funds. In such situations, roll99 also reserves the right to freeze the relevant account while an internal investigation is carried out.

Withdrawals from a roll99 account are subject to the following conditions, which are in place to ensure transaction security and prevent platform abuse:

• The minimum withdrawal is RM30 for all payment methods
• Withdrawals will only be processed to the same payment method used for the deposit ("same wallet policy")
• Identity verification (KYC) must be fully completed before the first withdrawal is approved
• Any active bonus that has not yet met the wagering requirement will block withdrawals until the requirement is fulfilled or the bonus is cancelled
• Standard withdrawal processing takes 1–3 business days; VIP members enjoy faster priority processing

Maximum daily, weekly, and monthly withdrawal limits vary according to the player's VIP tier. Detailed information on these limits can be found on the Withdrawal or the VIP roll99.

Roll99 offers a wide variety of bonuses and promotions for both new and existing members, including welcome bonuses, reload bonuses, weekly cashback, VIP tier offers, and special event promotions. Each offer has its own terms and conditions, clearly stated on the relevant promotions page.

General terms applicable to all roll99 bonuses and promotions:

• All bonuses are subject to a wagering requirement before withdrawals can be processed
• Wagering requirements are calculated based on the bonus amount or the total of the deposit plus bonus, as specified in each offer
• Games eligible to fulfil wagering requirements may vary by promotion — check the specific terms of each offer
• Bonuses cannot be transferred, sold, or directly exchanged for cash
• Only one welcome bonus is allowed per player, per household, per IP address, and per payment method
• Roll99 reserves the right to cancel any bonus obtained through illegitimate means or fraud

All games offered at roll99 use a Random Number Generator (RNG) that has been verified and certified by independent international certification bodies. This ensures that every game outcome is completely random, fair, and cannot be manipulated by any party, including roll99 itself.

Game results recorded by the roll99 system are final and cannot be disputed unless there is clear evidence of a verifiable technical fault. In the event of a technical fault affecting a game, roll99 reserves the right to void the relevant bets and refund the funds to the player.

Players are solely responsible for ensuring their internet connection remains stable during play. roll99 will not be liable for any losses resulting from connection disruptions on the player's end.

Roll99 players are required to adhere to the conduct standards set out below to ensure a safe and enjoyable gaming experience for all users. The following activities are strictly prohibited on the roll99 platform:

• Use of automated software, bots, scripts, or any third-party tools to automate betting or exploit games
• Colluding or conspiring with other players to gain an unfair advantage in any game
• Exploiting bugs, technical errors, or system vulnerabilities discovered — players are required to report any such issues to customer support
• Using a roll99 account for money laundering or any other illegal activity
• Selling, transferring, or lending a roll99 account to any third party
• Filing false or unauthorized chargebacks with payment providers
• Using abusive language, threatening, or harassing other players or roll99 staff

Violating any of the above prohibitions may result in permanent account suspension or termination, forfeiture of all fund balances and bonuses, and legal action where applicable.

Roll99 applies strict Know Your Customer (KYC) procedures as part of our commitment to platform security and compliance with applicable anti-money laundering regulations.

Documents that may be requested during the KYC process include:

• A copy of a valid identity card (MyKad) or passport
• Recent proof of address (utility bill or bank statement dated within the last 3 months)
• Proof of ownership of the payment method used (screenshot of e-wallet account or bank account)
• A selfie holding your identity document (if required)

All submitted documents will be handled in strict confidence and used solely for verification purposes. This information is protected under the roll99 Privacy Policy and will not be shared with third parties without the player's consent, except as required by law.

Roll99 shall not be liable under any circumstances for any indirect, consequential, special, or punitive losses suffered by players, including but not limited to:

• Financial losses arising from wagering activity on the platform
• Service disruptions caused by factors beyond roll99's control, such as internet outages, natural disasters, or government actions
• Financial losses resulting from unauthorized access to a player's account due to the player's own negligence in safeguarding their login credentials
• Game outcomes that do not meet a player's personal expectations

Roll99's maximum liability to any player under any circumstances shall not exceed the actual deposit amount held in the player's account at the time of the relevant incident.

Players may request to close their roll99 account at any time by contacting the customer support team via Live Chat or email. Closure requests will be processed within 5 business days once all withdrawal conditions and KYC requirements have been met.

Roll99 reserves the right to close, suspend, or restrict any account without prior notice in the following situations:

• Violation of any provision of these Terms and Conditions
• Suspected fraud, money laundering, or illegal activity
• Failure to provide the requested KYC documents within the stipulated timeframe
• Use of a VPN or identity-masking software to access the platform
• Found to be in a region or country that restricts access to roll99 services

If an account is closed due to a violation, roll99 reserves the right to forfeit all bonuses, bonus-derived winnings, and balances associated with the breaching activity. Original deposit funds (excluding winnings derived from fraud) may be returned at roll99's discretion once the investigation is complete.

Roll99 is fully committed to protecting the privacy and personal data of all players. The collection, use, and storage of your personal data are governed by the separate roll99 Privacy Policy, which forms part of the overall agreement between you and this platform.

In summary, roll99 collects personal data for the following purposes:

• Account management and player identity verification
• Secure processing of financial transactions
• Compliance with legal and regulatory requirements
• Improvement of platform services and user experience
• Account-related communications, promotions, and service updates

For complete information on how roll99 handles your personal data, please review the Privacy Policy page.

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction relevant to roll99's operating licence. Any dispute arising from or related to these Terms and Conditions or the use of the roll99 platform shall first be resolved through roll99's internal procedures.

Roll99 dispute resolution procedure:

• Step 1: Contact roll99 customer support via Live Chat or email with clear details of your dispute
• Step 2: The support team will address issues within 5 business days
• Step 3: If unsatisfied, escalation to a supervisor or manager can be made through the same channels
• Step 4: The final decision of roll99 management is binding within the context of this platform

These Terms and Conditions constitute the entire agreement between you and roll99 regarding use of the platform and supersede all prior agreements, representations, or understandings on the same subject matter. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be removed while all remaining provisions continue in full force and effect.