At roll99, your privacy is more than a promise — it is our top priority. We understand how important the security of your personal data is, and we are committed to ensuring that every piece of information you share is handled with full responsibility, transparency, and confidentiality.
We implement multiple layers of protection to ensure your personal data is always secure and does not fall into the wrong hands.
All data transmitted between your browser and roll99's servers is protected with industry-standard 256-bit SSL encryption, the same standard used by Malaysia's leading banking institutions.
Your personal information is stored on servers protected with strict access controls. Only authorised personnel may access player data, and every access is logged and monitored.
You have full control over your personal data. You may request to review, update, transfer, or delete your data at any time through roll99 customer support.
Roll99 has never and will never sell, rent or trade players' personal data to any third party for marketing or commercial purposes without your explicit consent.
The roll99 Privacy Policy is designed and regularly updated to ensure full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.
In the event of any security incident that may involve your data, roll99 is committed to notifying affected players in a timely manner along with the steps taken for remediation.
This Privacy Policy explains how roll99 collects, uses, stores, and protects your personal data when you use our platform. By using roll99 services, you agree to the terms set out in this Privacy Policy.
Roll99 is an online entertainment platform operating in Malaysia, offering a wide range of games including slots, Live Casino, sports betting and more. We care about the privacy of every player on our platform and are committed to protecting your personal information in a transparent and responsible manner.
This Privacy Policy applies to all users accessing the roll99 website at roll99.app, the roll99 mobile app, and all services, features, and functions offered by our platform. This document clearly outlines the types of data we collect, the purpose of collection, how we use and protect it, and your rights as a data owner.
We have written this Privacy Policy to be easily understood by all Malaysian players, not merely to satisfy legal requirements. If you have any privacy-related questions, our support team is available via Live Chat 24/7.
This Privacy Policy forms part of the roll99 Terms and Conditions. By registering for or using the roll99 platform, you confirm that you have read, understood, and agreed to this Privacy Policy.
Roll99 only collects data that is strictly necessary to provide players with a safe, fair and quality service. The following are the main categories of data we collect:
| Data Categories | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number | Identity verification (KYC) |
| Contact Data | Email address, phone number, residential address | Account communication & support |
| Financial Data | Bank account details, e-wallet information, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser, access logs | Security & fraud prevention |
| Gaming Data | Wagering records, game history, wins | Account management & compliance |
| Preference Data | Language settings, game preferences, communications | Personalise your user experience |
We also automatically collect information through cookie and tracking technology when you browse the roll99 platform. This includes website usage data, pages visited, session duration, and interactions with platform features. This information is used to improve the overall performance and user experience of our platform.
The personal data we collect is used solely for lawful and clearly stated purposes. roll99 uses your data for the following:
roll99 does not use your data to make automated decisions that significantly affect you without human intervention. Every important decision relating to your account involves a review by our team.
Roll99 takes a highly cautious approach to sharing player data. We do not sell, rent or disclose your personal data to third parties for their own marketing purposes. Data sharing only occurs in limited and specific circumstances:
All third parties that receive roll99 player data are required to comply with the same rigorous data protection standards that we ourselves uphold. We ensure that appropriate data protection agreements are signed before any data sharing takes place.
Roll99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage your cookie settings through your internet browser at any time. However, disabling certain cookies may affect the functionality and user experience of the roll99 platform. We recommend keeping essential cookies active for the best gaming experience.
Roll99 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration or loss:
While we implement best-in-class security measures, no system is 100% secure. Players also play an important role in account security — always use a strong password, never share your login credentials, and enable 2FA.
As a roll99 player, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you and to know how it is being used.
You may request that we update or correct any inaccurate or incomplete data.
You may request the deletion of your personal data, subject to applicable data retention legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another party.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the above rights, contact the roll99 customer support team via Live Chat or email. Requests will be processed within 30 working days, and we may need to verify your identity before doing so.
Roll99 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law. The following are our data retention guidelines:
When data is no longer required, it will be securely deleted or anonymised in accordance with roll99's established data disposal procedures.
The roll99 platform may contain links or integrations to third-party services such as payment providers, game providers or social media platforms. It is important that you understand the following:
Roll99 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from children or minors under the age of 18.
Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who find that their child has registered on roll99 are requested to contact our support team immediately.
If you suspect a minor is using the roll99 platform, please contact our customer support immediately via Live Chat. We take child protection seriously and will respond promptly to any such reports.
Roll99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or platform improvements. When material changes are made, we will:
We recommend reviewing this Privacy Policy periodically, especially when you receive notifications about updates. Continued use of the roll99 platform after changes take effect will be considered acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how roll99 handles your personal data, we encourage you to reach out to us. Our Privacy Officer team is ready to assist you.
Ways to reach the roll99 privacy team:
Data rights requests such as access, correction or deletion will be processed within 30 working days. We may require identity verification before processing your request to ensure the security of your account.